Frequently Asked Questions
Everything you need to know about our premium water filtration systems.
How often should I replace my Waterdrop filter?
Replacement intervals vary by product. Generally, our countertop systems last 6–12 months, while refrigerator filters should be replaced every 6 months or 200 gallons for optimal performance.
Does Waterdrop offer free shipping?
Yes, we offer free standard shipping on all orders over $50 within the contiguous United States. Orders are typically processed within 1-2 business days.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return it in its original packaging for a full refund.
Are Waterdrop filters NSF certified?
Yes, many of our products are tested and certified by the NSF International against NSF/ANSI standards for the reduction of specific contaminants like lead, chlorine, and mercury.
Can I install the under-sink system myself?
Absolutely. Our under-sink filtration systems feature an integrated design and push-to-connect fittings, allowing for a DIY installation that typically takes less than 30 minutes.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and interest-free installment plans through Affirm.