Returns & Exchanges

At Waterdrop, we want you to be completely satisfied with your clean water experience. If you are not happy with your purchase, you may return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team or visit our online portal with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare Your Package

  Carefully pack the items in their original packaging, ensuring all filters, accessories, and manuals are included to qualify for a full refund.

• 3.
  Ship the Product

  Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned unit, we will process your refund to the original payment method within 5 to 7 business days.